How to Enable
Turning on Call Recording will automatically turn on AI Call Summaries & Transcripts. This power-up can only be enabled by account owners.
1. Click your Image/Initials in the upper right-hand corner > Power-Ups
2. Under Account Features, toggle On Call Recording, Transcripts, and Summaries
Note: Enable Power Up: Call Recording Disclosure to automatically play a call recording disclosure before the call connects.
User Level
To turn off Call Recording + AI Call Summaries & Transcripts for specific team members, the account owner will go to Admin > Teams. On this page, recorded calls can be turned off for specific users by deselecting the Recorded Calls checkbox. When the record calls checkbox is not checked for a user, their calls will not be recorded. Turning off Call Recording will automatically turn off AI Call Summaries & Transcripts.