Access Dialer Settings: Go to your Sierra admin panel and navigate to Dialer Settings.
Enable Call Recording: Toggle “Allow Call Recording” to turn on call recording for your entire account.
Configure Recording Options:
Save Recording by Default:
Enabled: All calls default to saving recordings recordings regardless of outcome.
Disabled: Only calls with certain outcomes default to save.
Note: Users can still manually choose to save or not save a call recording.
Enable Pre-Recording Consent Message (Recommended):
When enabled, callers will hear: “This call may be recorded for quality assurance purposes. By continuing the conversation, you are consenting to being recorded.”
Set Retention Period:
Choose how long recordings will be stored before automatic deletion
