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Configuring Dialer Settings in Sierra - Enable Call Recording

In order for Shilo to receive calls to analyze, we must be able to find the recording in your Sierra account. Be sure to enable call recording within your Sierra account - Steps Below

Click on the Gear Icon → Go to Dialer Settings → Call Recording.

  1. Toggle Allow Call Recording to enable for the account.

  2. Choose default save behavior:

    • Save Recording by Default Enabled: All calls automatically save.

    • Save Recording by Default Disabled: Users can manually save calls.

  3. Enable Pre-Recording Consent Message if required by state law (single vs. two-party consent).

  4. Set Retention Period for recordings (options: 1 week → indefinite).

Notes:

  • Check your state laws before enabling recordings.

  • Export important recordings before retention expires.

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