You can access role play in a couple ways.
You can Role Play any of your own calls by clicking on the "Role Play" button in the top right of any call page
Role Play Section (Left hand navigation - looks like a mask)
Scenarios - Where your calls live that you can choose from
Team Library - Where calls live that your team added for you!
If the team library is empty, you'll want to send a request to Management to add some calls into it, then you'll be able to access to those to run through them.
Here's an article on Role play:
- https://help.shilo.ai/en/articles/11484203-using-the-role-play-feature-for-call-review-and-practice
If you are new to Shilo, go to our training site to access more helpful resources and videos for getting started!