You asked, we listened! 🎉 One of the most requested features since we rolled out role play is finally here — and it’s going to make training your team (and onboarding brand new agents) way easier.
Now introducing, Role Play Team Library. 🚀
🎥 Need the quick tour → Watch the 2-minute walk-through.
We all know AI is amazing… but not perfect. 😉 Sometimes, in noisy environments or on tricky calls, the speaker labels can get mixed up. And until now, there wasn’t an easy way for you to fix it on your own.
We’re thrilled to drop Speaker Label Correction & Call Flagging! 🚀
🎥 See it in action (2-min demo) → Watch the 2-minute demo
👨🎓 📚 Role Play Team Library
Now, every agent on your team — from seasoned pros to brand new hires — can jump into role play, even if they don’t have past calls of their own.
Here’s what’s new:
📚 One Central Library – Store your best, most coachable calls in a shared Team Library.
👥 Everyone Has Access – Not just owners or admins. Any agent with a Shilo login can use it.
🎯 Filter & Find the Right Call – Search by course, stage, objection, or any existing filter.
🔁 Replay + Practice – Agents can see the call summary, lead source, original coaching notes, and try the conversation again.
🛠 How to Add a Call to the Library
Go to Calls in Shilo.
Select the call you want to add.
Click “Add to Role play Team Library.”
Confirm ✅ — and boom, it’s available to the whole team!
💡 Why You’ll Love This
Perfect for new agent onboarding 🆕
Great for recruiter training 🧑💼
Helps ISAs practice tough first conversations 📞
Even transaction coordinators & managers can sharpen skills
🍿 Video Explainer! 👇
Team Library for Role Play!!! - Watch Video
✨ Introducing: Flag & Fix Speaker Labels
Now, you can quickly correct speaker mix-ups right inside Shilo — no waiting, no tickets, no “hope support can fix this.” AI gets it right about 98% of the time… but for those rare times it doesn’t, you now have the power to make it perfect. 💪
Here’s how it works:
🔍 Find the Call – Open any call in Shilo.
🚩 Flag It – Click the three dots at the top and select “Flag Call.”
✏️ Correct the Labels – Tell Shilo who should be listed as Speaker 1 and Speaker 2.
⚡ Instant Update – Shilo reprocesses the call in ~30 seconds, with summaries, coaching, and grading all updated.
💡 Why You’ll Love This
No more getting graded for what the other person said 🙃
Fixes are fast — ready before you finish your coffee ☕
Keeps your call records, coaching, and analytics 100% accurate
🍿 Video Explainer! 👇
Speaker Label Correction for Improved AI Transcriptions
Watch Video
These updates for live in beta today. Have ideas, spot a bug, or want an extra folder option? Smash the Feedback button or reply to this email—we’re building this with you. 🐞
Thanks for helping us make Shilo the smartest coach in your corner!