👋 Welcome to Shilo.ai

This is the overview going through each of the features and sections within Shilo to help you navigate within the app. We will cover each page including;

Dashboard
All Recent Calls Dashboard
Specific Call & Contact Record Pages
Agents & Organization Overview Dashboard
Specific Agent Calls & Overview Coaching Pages
Settings

🖥️ Primary Dashboard

The Home Primary Dashboard is loaded with features so you can view your organizations call performance over a custom period of time in a granular way. All without needing to click into a different page.

Within the dashboard you can execute a number of adjustments to view your teams call performance quickly. You can...

📈 Compare Progress Statistics against one another. Viewing this within a graph overtime to see their correlation
- Call Rating
- Filler Word
- Talk to Listen Ratio
- Questions Asked
- Monologues
- # of Calls Completed

📊 Filters to view your team's performance in a much more detailed way. Such filters as...
- Timeframe- view yesterdays calls, last weeks, months etc as you need
- Call Duration
- Inbound vs Outbound calls
- Stage- the Contact is in within your CRM. ie nurture, appointment set
- Lead Source- View calls only within Lead Sources you choose to view
- CRM Groups- The groups within your CRM where you manage agents and lead flow
- CRM Teams- Similar to groups, but can view certain teams within your CRM.
Click specifically into Call Records and Agent Call reviews