The main primary Shilo dashboard is loaded with features and insights that will give you a detailed overview of your organization activity all without needing to click into multiple screens.
🖥️ Primary Dashboard Overview
Within the dashboard you can execute a number of adjustments to view your teams call performance quickly. You can...
📈 Compare Progress Statistics against one another. Viewing this within a graph overtime to see their correlation
Call Rating
Filler Word
Talk to Listen Ratio
Questions Asked
Monologues
# of Calls Completed
📊 Filters to view your team's performance in a much more detailed way. Such filters as...
Timeframe- view yesterdays calls, last weeks, months etc as you need
Call Duration
Inbound vs Outbound calls
Stage- the Contact is in within your CRM. ie nurture, appointment set
Lead Source- View calls only within Lead Sources you choose to view
CRM Groups- The groups within your CRM where you manage agents and lead flow
CRM Teams- Similar to groups, but can view certain teams within your CRM.
Click specifically into Call Records and Agent Call reviews
🎥 Watch the Complete Overview Here