Roleplay training is critical for agent development, but new agents often lack calls to practice with. The Team Library feature creates a shared repository of curated calls anyone on your team can access for roleplay practice, enhancing onboarding and ongoing skill-building.
Team Library for Roleplay!!!👇
How to Use the Team Library for Roleplay
Step 1: Access the Roleplay Section
Navigate to the Roleplay tab in Shilo. You’ll now see a new sub-tab called Team Library.
Step 2: Explore the Team Library
The Team Library contains calls added by your team admins and owners.
Any agent with a Shilo login (not just admins) can access these calls to roleplay different scenarios.
Use filters to search by course, stage, objection, or other call attributes—just like in the regular Calls or Insights sections.
Step 3: Add Calls to the Team Library
To add a call for the team to roleplay:
Go to the Calls tab and select an individual call you want to share.
Click “Add to Roleplay Team Library” on the call view.
Confirm your choice when prompted.
Step 4: Use Shared Calls for Roleplay
Once added, calls appear in the Team Library tab for all agents to select and practice.
Agents can roleplay using the original call summary, lead source, coaching feedback, and call context.
This creates consistent training opportunities based on real, curated conversations.
Why You’ll Love This
Perfect for new agents who don’t have their own calls yet
Useful for recruiters, ISAs, transaction coordinators, and managers practicing key conversations
Centralizes training content, ensuring everyone learns from best examples
Supports consistent onboarding and continuous learning across teams