What’s New:
✅ Review & Reinstate
Every excluded call now shows filtered reason. Flip the toggle and it’s instantly back in your metrics.✅ Instant Reprocess
Analyze excluded calls and instantly review them in Shilo✅ Bulk Actions
Analyze multiple calls with 1-click in seconds.
Cleaner data, sharper coaching—all at the flick of a switch.
Why You’ll Love It ❤️
Accuracy: KPIs now reflect real sales conversations.
Flexibility: Analyze calls just outside of your filter sets of call duration, agent, source and stage.
Confidence: Cleaner dashboards mean sharper coaching and better forecasts.
How to Dive In? 🛠️
1️⃣ Open Calls → find Excluded Calls at the top.
2️⃣ Need to tidy up fast? Head to Excluded Calls › Select All and analyze excluded calls quickly.
3️⃣ Watch dashboards update in real time—no refresh required! ✨
🍿 Video Explainer! 👇
Call Exclusion and Reprocessing Made Easy! 📞 - Watch Video
🔍 Enhanced Updated Filters + One-Click Navigation
We’ve also upgraded your call list to make digging for insights even faster:
✅ New “AI Model” Filter – Filter calls by the exact AI model that graded them for laser-focused analysis.
✅ Next/Previous Arrows – Skip the back-and-forth. Use the arrow buttons to jump straight to the next (or previous) call.
Fewer clicks, more clarity—enjoy!
🖥️ Dashboard Widget & Analytics Update
Our team is on a roll—rapidly shipping updates, with brand-new and refreshed widgets already live on your dashboard.
Thanks for being part of the Shilo journey!