Organization Wide Agent Insights LIVE! 🎉
We’ve been listening to your feedback, and we’re excited to announce a game-changing update—Shilo Insights is now available at the Organization Level! 🎉
⏰ Reminder: Billing Changes Go Into Effect Soon 🔔
💡 Deeper Insights, Smarter Decisions
You asked, we listened! We’ve completely re-engineered the Agents tab into the new Insights tab, giving owners and admins a powerful, organization-wide view of call trends, agent performance, and key opportunities. No more sifting through individual reports—Shilo Insights now works at the Org Level!
What’s New? 🔥
✅ Org-Wide Insights at a Glance
Instantly analyze call data across your entire team to spot top moments, coaching opportunities, and performance trends.
✅ Smarter, Data-Driven Coaching
Heading into a team meeting? Use Shilo Insights to scan thousands of calls in seconds, surfacing key takeaways to guide conversations, set goals, and drive improvement.
✅ Saved Searches for Targeted Analysis
Filter and analyze specific groups—like Zillow Flex agents—by pulling in call data from the last 30 days, giving you real-time insights without the manual work.
How to Get Started? 🛠️
1️⃣ Go to “Settings” in your Shilo dashboard.
2️⃣ Select a saved search or filter calls by agent, source, or date.
3️⃣ Click Shilo Insights—Shilo will instantly analyze and surface key takeaways for you.
That’s it! What used to take days of manual analysis now happens in seconds.
We can’t wait for you to try it out—let us know what you think!
💡 Ready to see it in action?
Check out the full feature breakdown in our latest video
💡 Billing Changes Going Into Effect
What You Need to Know & Why 🎯
1️⃣ Auto-Scale to the Next Plan (Preferred)
Ensure uninterrupted service by automatically scaling up to the next tier if you exceed your monthly hours. OFF by Default
2️⃣ Stay on Your Current Plan (Not Ideal)
Keep your current plan and get capped. Shilo will pause call processing once you reach your limit and resume at the start of your next billing cycle. Please remember that any calls during this pause will NOT be recorded or retrievable.
Set a Success Call w/ your Shilo team member and get insights on how other organizations are using new features and creating best practices
🙏 Thank you for being an invaluable part of the Shilo family. Your passion and dedication inspire us every day, and we're here to support you every step of the way. Here's to your continued success! 🎉
Cheers to your success! 🥂
Justin Benson
CEO of Shilo