Hey, Shilo community! š Weāve got an exciting new feature rolling out to help you stay compliant with the latest TCPA regulations that go into effect on Monday (01/27/25)! šļø Managing communication preferences just got a whole lot easierāand smarter! Letās break it down for you:
ā” Automated Do-Not-Call Handling
š«š¬ We know how easy it is to forget to update your CRM after someone requests not to be contacted during a live phone call. A slip-up like that can result in hefty fines šøābut donāt worry, Shilo has your back!
Hereās whatās new:
1ļøā£ Automatic Flagging:
Shilo now automatically listens for requests like:
āāPlease donāt call me anymore,ā
āāTake me off your list,ā or
āāNo more communication, thanks.āWhen this happens, Shilo will immediately flag it in the Calls Tab with a new outcome: Do Not Call. š©
2ļøā£ CRM Integration:
Shilo will automatically:
ā Add a detailed note to the contactās CRM record (e.g., Follow Up Boss, etc.) š
ā Apply a Shilo Do Not Call Request tag.
š§ Automate Your Compliance Workflow
Hereās where it gets really powerful:
š” With the new Shilo Do Not Call Request tag, you can create automations in your CRM to:
Remove call access for the contact.
Assign them to a Do Not Call review pond for team leaders or sales managers to verify.
This ensures every request is properly handledāno manual updates, no worries! š
š Why This Matters
TCPA compliance doesnāt just protect your business from finesāit builds trust with your prospects and clients. š¤ By automating this process, Shilo helps you stay compliant, save time ā±ļø, and maintain a professional, respectful communication approach.
š Ready to Go, Right Now!
This feature is live and ready for you to use today! š„³ Head to the Calls Tab to explore it now.
š¬ Questions? Let us knowāweāre here to help you make the most of this update!
Hereās to smoother workflows, smarter automations, and peace of mind. š¼āØ


