Hey Rockstar Agents! 👋
You've asked, and we've listened! After five months of hard work, late nights, and tons of coffee ☕️, we're thrilled to roll out our latest feature: Role Play! 🚀
Have you ever gotten coaching feedback from Shilo after a call and wished you could practice without risking a live lead? 🧐 Now you can! Role Play lets you rehearse previous calls in a stress-free environment with realistic scenarios, real objections, and instant grading! 🌟
✅ Practice real scenarios from your actual calls
✅ Perfect your skills and boost your star ratings ⭐️⭐️⭐️⭐️⭐️
✅ Avoid "practicing" on potential clients 🙅♂️🙅♀️
Dive in, explore, and let us know your thoughts! Remember, it's still in beta—help us squash those bugs 🐞 by giving us your valuable feedback!
🍿 Video Explainer! 👇
🛠 Role Play Feature Guide (Beta)
Welcome to the Role Play feature—your secret weapon to leveling up your sales calls! Here’s a quick step-by-step to get you started:
Step 1: Find the Role Play Option
Navigate to your Shilo dashboard.
Click the Role Play tab on the left navigation menu.
Alternatively, open any previous call and click the Role Play button at the top.
Step 2: Start a Role Play Session
Choose a previous call that you've completed.
Click Role Play to launch the session.
Step 3: Practice and Improve
Shilo recreates the original call scenario—tonality, objections, everything!
Pause mid-call to review coaching advice, then continue to implement suggestions.
Step 4: Complete and Submit Your Call
Once finished, click End Role Play, then Submit.
Shilo grades your practice call within 30 seconds and shows your star rating.
Step 5: Compare and Grow
Review your new Role Play call compared to the original call outcome.
Easily track your improvement and see the effectiveness of your practice.
Admin & Team Leader Perks 🎯
Admins can review role plays by their team.
Share role play calls via Slack or integrate into your SOPs for easy agent training.
Have Feedback?
We’re in beta mode and excited to perfect this with your input! Encountered an issue or have an idea? Let us know—we’re all ears! 📝✨
Happy Practicing!
— The Shilo Team 🌟