This outlines the steps to navigate, interpret, and effectively use the "Average Call Rating" metric within Shilo.ai. By understanding this metric and its relationship to filters, you can gain valuable insights into call performance and identify areas for improvement across different groups or timeframes.
Understanding Average Call Rating 👇
1. Navigate to Average Call Rating
On the home screen, locate the "Average Call Rating" metric which displays the average rating of all calls.
2. Understanding the Metric
The "Average Call Rating" represents the average rating of all calls within the selected filters.
3. Adjusting Filters
The average call rating can change based on the filters applied.
To see how filters affect the average call rating, adjust the filters as needed:
If you have certain filters set, the average call rating will reflect the calls that meet those criteria.
Removing or changing filters will update the data and subsequently the average call rating.
4. Example of Adjusting Filters
Suppose you have a specific group filter applied. The average call rating will be calculated based on calls from that group.
If you remove the group filter, the data set changes, and so does the average call rating.
5. Consistent Understanding
Always remember that the "Average Call Rating" metric reflects the average of all calls currently being filtered.
Adjust filters to see different perspectives and understand how various groups or conditions impact the average call rating.