This provides a detailed guide on accessing and utilizing the three call analyzing models offered by Shilo: Sales, Customer Service, and Recruiting. These models help enhance call performance at different stages of the sales process.
Understanding Shilo's Call Analyzing Models 📞
Steps to Access the Models
Follow these steps to navigate and select the desired call analyzing model:
Navigate to Settings: Click on the gear icon to access Settings.
Go to Integrations: Select "Integrations" and then "Manage Settings."
Select a Model: Use the dropdown menu under "Stage Model" to view and select the preferred model.
Sales Model
The Sales model focuses on evaluating leads during the sales process. It assesses calls using key metrics:
Agent Confidence: Measures how effectively the agent conveys expertise and builds trust.
Additional Criteria: (The rest of the criteria need to be identified from further analysis).
Customer Service Model
The Customer Service model aims to provide a personalized touch for clients, emphasizing confidence and referrals.
Recruiting Model
The Recruiting model is designed for agent recruitment, ensuring the selection of suitable candidates.