The Dashboard provides a comprehensive view of call data, ratings, and metrics, making it easy to manage and analyze performance.
Navigating Shilo's Home Screen 📊
Steps to Navigate the Shilo Home Screen
1. Log In to Shilo
After logging in, you will be directed to the Home Screen, the central hub for Shilo’s key features and metrics.
Top Features of the Home Screen
2. Call Rating Section
Located on the top left, this section displays call ratings based on search parameters.
To customize:
Use the filters to select parameters like call duration (e.g., 2-10 minutes).
Click Apply, and the data will auto-populate accordingly.
3. Metrics Overview
On the top right, see numerical metrics related to key call performance topics graded by Shilo.
4. Call Summary Section
Provides a graph view of call data based on the selected search features.
Includes:
Bottom Average Ratings: Displays calls with the lowest ratings.
Top Average Ratings: Highlights calls with the highest ratings.
5. Recent Calls
Below the metrics section, view a list of the most recent calls in real-time.
6. Help Desk Feature
Located in the bottom right corner, the Help Desk provides:
Guides, tutorials, and troubleshooting resources.
Access to real-time support from Shilo’s team.
Use this for assistance with any features or issues.
Key Notes
Filters and Parameters: Customize your view to focus on specific calls or metrics.
Visual Insights: Use graphs for a quick overview of performance trends.
Help Desk Access: For quick answers and guides, click the Help Desk icon.