Sharing call transcriptions is a powerful way to promote learning, celebrate success, and inspire your team. By highlighting standout calls, agents can learn best practices, refine their techniques, and stay motivated.
Sharing Call Transcriptions 📲
Accessing Call Transcriptions:
On the left side, go to Calls.
Filter calls to display four or five-star calls.
Sharing a Call:
Select a call to share.
Click the Share button at the top right.
Choose to share the call with anyone or only those within Shilo.
Promoting Healthy Competition:
Encourage agents to share successful calls to foster healthy competition.
Sales managers can highlight successful calls to motivate other agents.