Effective communication is critical in real estate and sales, and Shilo's Agent Coaching provides agents with the tools they need to succeed. By analyzing calls and offering targeted feedback, agents can identify their strengths, improve weaknesses, and consistently elevate their performance.
Shilo's Agent Coaching Overview 🎥
Accessing Agent Coaching:
On the left, go to Calls and select a call to review.
The agent coaching data is available for each call.
Reviewing Call Data:
Call Rating: Hover over the rating to see the model used and Shilo's reasoning.
Call Summary: A brief overview of the call, including key outcomes and general information.
Keywords Mentioned: Quickly identify which keywords were used and where in the conversation.
Transcript: Read or listen to the entire call.
Action Items: Commitments made by the agent during the call, serving as reminders for follow-up actions.
Agent Coaching: This is where the agent can see the Top Moments of the call and Top Possible Improvements.
Analyzing Agent Coaching:
Top Moments: Identify what the agent did well during the call.
Top Possible Improvements: Specific feedback on areas for improvement to enhance future performance.
Note: Shilo's agent coaching offers comprehensive feedback, enabling agents to learn from each call and continuously improve their performance.