This is your dedicated support center for troubleshooting, staying updated on product features, and finding helpful resources.
Navigating Shilo's Help Desk 🔎📚
Steps to Access and Use the Help Desk
1. Locate the Help Desk
On Shilo’s homepage, look for the Help Desk icon at the bottom-right corner of the screen.
Click the icon to open the Help Desk interface.
2. Explore Help Desk Features
The Help Desk offers several tools:
Messaging Support: Send a message detailing your issue (e.g., calls not recording, settings questions).
Product Updates: View updates and announcements from Shilo, such as new features or improvements.
Troubleshooting Assistance: Report bugs or access guidance for common issues.
3. Check for Product Announcements
Stay updated with messages from Justin and other team members.
Example: Recent updates to enhance Shilo's coaching functionality.
4. Search for Help Articles
Use the search bar to find specific Help Desk articles for detailed instructions and FAQs.
Topics range from troubleshooting to maximizing Shilo’s features.
5. Reach Out for Support
If you need additional help:
Contact your Customer Success Manager (CSM) directly.
Use the Help Desk message feature to reach the support team.
Key Notes
Real-Time Assistance: Help Desk messages are managed by real support staff.
Product Updates: Check regularly for the latest enhancements and news.
Help Articles: Use the search function for self-guided solutions.
CSM Support: Your CSM is available for personalized assistance.