Who it is for:
Agents who want personalized coaching based on their own conversations.
Owners, admins, and sales leaders who want structured coaching without manually reviewing every call.
Teams that want coaching to happen on a consistent weekly, semi-monthly, or monthly cadence.
What Shilo includes in each agenda:
What the agent is already doing well, because every agent has something worth reinforcing.
Opportunities to improve, including why each one matters.
Business impact from the agent's calls, so the coaching connects back to real performance.
Suggested role plays based on the agent's current coaching opportunities.
Top moments and top improvements pulled from the agent's analyzed conversations.
A practical action plan for what to work on next.
What happens during a coaching cycle:
Shilo creates a coaching agenda for each eligible agent.
The agent gets a notification that Shilo is ready to meet with them.
The agent reviews the agenda and starts the 1-on-1 session.
Shilo walks the agent through questions, coaching, and a specific game plan.
Owners and admins can monitor completion and review the final summaries.
Why it matters:
Shilo is not giving the same generic coaching to every agent. The session uses actual call data and the agent's personality profile, so the advice is built around how that person communicates and learns.