Clear instructions for reporting bugs or errors in Shilo and accessing immediate support when something doesn’t look right. While Shilo ensures a high level of accuracy in transcriptions, occasional errors or system bugs may occur. This guide outlines the steps to quickly and efficiently resolve such issues.
Getting Immediate Support in Shilo
1. Reporting Bugs or Errors
Access the Support System
Navigate to the bottom-right corner of the Shilo interface.
Click on the Shilo logo to open the support chat window.
Submit a Message
Provide a clear description of the issue, including what doesn’t look right or isn’t working as expected.
If possible, include screenshots or relevant details to help the support team understand the issue better.
Engage with the Help Desk
The help desk is staffed by real people available during business hours. We are a small team of humans so they may not reply instantly!
Expect a prompt response and assistance from the support team.
Contact Your Customer Success Manager (CSM)
If additional support is needed or if the issue requires further escalation, reach out to your assigned Customer Success Manager.
If you don't know who that is, go ahead and send your message here and we will help you find them!