🔹Best Practices: Shilo’s Listening Models

Engineered for lead conversion and deal closure.

Emphasizes setting a well-defined next step, such as scheduling an appointment.

Assesses confidence, objection handling, and forward momentum in sales conversations.

Rewards structured next-step commitments with precise timeframes rather than vague follow-ups.

1-2 Star Call: "Hi, this is John from ABC Realty. Just calling to see if you want to go look at some homes. Let me know when you're free."

3 Star Call: "Hi Marla, this is John from ABC Realty. I saw that you were interested in some properties. Would you like to set up a time to see a few homes this weekend?"

4-5 Star Call: "Hi Marla, this is John from ABC Realty. I noticed you were looking at homes in the North End, and I’ve found a few that match your criteria. One of them even has that open kitchen layout you mentioned and it will be perfect for entertaining like you’ve been wanting. I’d love to schedule a time for you to see them with the listing agent—would Saturday at 2 PM or Sunday at 11 AM work better for you?"

Ideal for more solidified sales stages such as under contract, closed, and maintaining the client relationship after the sale.

Focuses on clear communication, client education, and ensuring understanding, rather than driving sales.

Rewards simplified, jargon-free explanations that improve client comprehension.

Evaluates the effectiveness of recapping key points to minimize miscommunication and uncertainty.

1-2 Star Call: "Okay, so here are the seller disclosures. Just read through them and let me know if you have any questions."

3 Star Call: "I’ve sent you the seller disclosures in your inbox. This document outlines key details about the property, including any past repairs or issues. Within the documents, it mentions a roof repair from two years ago—do you have any questions about that because I want to make sure you feel confident before signing anything."

4 or 5 Star Call: “Let's go through the seller disclosures together. This document outlines key details about the property, including any past repairs or issues. For example, it mentions a roof repair from two years ago - now, there are a few options here. If you're concerned about longevity, we could have a roofing specialist do a more thorough assessment before proceeding. Another option would be negotiating with the seller to see if they’re open to making minor repairs or offering a credit at closing. Which of the two suggested options do you feel most confident in?"

Tailored for team leaders and recruiters seeking to onboard new agents.

Measures persuasiveness, confidence, and ability to highlight the unique value of joining the team.

Evaluates structured conversations that identify agent goals and match them with opportunities.

Encourages recruiters to ask insightful questions to assess candidate fit and career aspirations.

1-2 Star Call: "Hi, this is A-ron from XYZ Realty. We're looking for agents to join our team. Let me know if you're interested."

3 Star Call: "Hi, this is Aron from XYZ Realty. I came across your profile and wanted to see if you’re open to exploring new opportunities. We have great tools and support for agents like you. Would you be interested in learning more?"

4-5 Star Call: "Hi Maryella, this is Alex from XYZ Realty. I have been super impressed by your recent sales volume and from what I can tell from your instagram, how you approach client relationships. Based on what I’ve seen, you’d be a great fit for our team and would really thrive with our exclusive leads, personalized coaching, and a high-achieving environment we offer our agents. Would Tuesday at 10 AM or Wednesday at 2 PM work better for you to see how our team can align with your personal goals?"

Optimized for lead nurturing and initial prospect qualification.

Focuses on effective script adherence, lead qualification strategies, and appointment setting.

Evaluates how well ISAs build rapport and extract key buyer/seller motivations.

Encourages a natural conversational style rather than rigid, scripted dialogue.

1-2 Star Call: "Hello, this is Shelly from ABC Realty. Are you looking to buy or sell a home?"

3 Star Call: "Hi, this is Shelly from ABC Realty. I saw you were browsing homes in the area—are you still considering a move?"

4-5 Star Call: "Hi Anna, this is Shelly from ABC Realty. I noticed you’ve been looking at homes in the foothills. What’s most important to you in your next home when you move to that area? We have active listings in that area that could align with what you are wanting.”

Role-Specific Coaching: Each model is designed to align with distinct job functions, ensuring that feedback is relevant and actionable.

Measurable Skill Development: Agents, ISAs, and recruiters receive targeted coaching that strengthens their ability to close deals, handle objections, and build relationships.

Enhanced Operational Efficiency: Shilo eliminates the guesswork in performance analysis by automating call evaluations and generating structured insights that can be applied immediately.

Data-Driven Decision Making: The AI’s ability to detect trends across multiple conversations allows teams to pinpoint strengths, identify recurring issues, and implement strategic improvements.

Increased Client Satisfaction & Conversion Rates: By improving communication clarity and effectiveness, professionals using Shilo can foster stronger client relationships, build trust, and ultimately convert more leads into successful transactions.