This explains how to evaluate and optimize the talk-to-listen ratio using Shilo.ai. A balanced ratio improves communication with clients, fostering trust and better engagement. Follow these steps to understand your current performance and implement strategies for improvement.
Understanding Talk to Listen Ratio 👇
1. Understanding the Talk-to-Listen Ratio
Navigate to the Overall Progress Section:
Go to the "Overall Progress" section in Shilo where the Talk-to-Listen Ratio is displayed.
View the Talk-to-Listen Ratio:
Identify the current talk-to-listen ratio on the screen, which shows the proportion of talking vs. listening during calls.
2. Ideal Talk-to-Listen Ratio
Understand the 60/40 Rule:
A good rule of thumb for real estate agents is a 60% talking and 40% listening ratio. This helps create a sense of expertise and control over conversations.
Evaluate the Current Ratio:
Check the ratio displayed in Shilo to see if it aligns with the 60/40 guideline.
3. Optimizing the Talk-to-Listen Ratio
Aim for an Improved Listening Ratio:
Strive for a 50/50 or even 40% talking and 60% listening ratio for better engagement and client interaction.
Monitor and Adjust:
Regularly monitor the talk-to-listen ratio and adjust your talking and listening balance as necessary for more effective communication.